Refund Policy

Please contact support promptly if you experience a billing issue or a failed paid generation.

Failed generations

When a generation fails, PlayVeo is designed to return the credits charged for that request. Check your job status and contact support if the credit is not restored.

Payment requests

Refund eligibility for completed payments is reviewed individually based on account activity, unused credits, and applicable payment-provider requirements.

Contact

Send your account email, payment reference, and a short description to support@playveo.online.